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Truck fleet specialist working at a computer late at night coordinating an after-hours breakdown call, multiple monitors showing fleet tracking
Continuous Care

After-hours Support for
Fleets That Run When the Office Is Closed

Your trucks do not stop at 5pm. Neither does the chance of something going wrong. After-hours Support gives your drivers a real person to call when issues come up at night or on weekends, with the authority and access to make a real decision

Talk to our team
Talk to our team
WHAT THIS IS

A coordination layer over your existing operation

After-hours Support sits on top of your existing roadside and repair programs. When something goes wrong outside of business hours, our team of 20 specialists answers the call, assesses the situation, and decides the safest and most cost-effective next step — instead of leaving your driver to figure it out alone.

Coverage depends on the plan you choose. Some fleets need full 24/7 coverage. Others have daytime support already and need backup from 4pm to 8am Central, or only for weekends. Whatever the scope of coverage you need, we structure it around your operation.
Talk to our team
Talk to our team
HOW IT WORKS

What happens when a driver calls in

When a driver calls our line, our specialist works through the situation in a structured way: get the location, understand the symptoms, assess the safety risk, and decide what needs to happen next.
The decision points are clear:
‍
Is the truck safe to continue, should the driver park, or must the truck be shut down immediately? If a repair is needed, can it wait until the next available shop window, or does it need attention right now? If immediate action is required, we trigger roadside dispatch. If it can wait, we schedule the shop visit and brief your team in the morning.

Every incident is documented so your team has a clear record to review during business hours. No surprises when the office opens.
Let’s talk
Let’s talk
You come first.
WHO THIS IS FOR

Built for fleets with
operational gaps after hours

After-hours Support is designed for trucking companies, private fleets, and carriers that operate 5 or more trucks, run outside normal business hours, and do not maintain a full overnight dispatch operation of their own.
Most fleets we work with have strong daytime coverage but need backup when their operations team is off the clock. We fill that gap with the same coordination approach we apply during business hours — same team, same standards, same process.

INTEGRATION WITH OTHER SERVICES

How it connects to roadside and repairs

When an after-hours situation requires immediate action, we trigger 24/7 truck and trailer roadside assistance directly. If a shop visit is needed, we route the unit into our truck repair and diagnostics network. Repeated after-hours events can flag your preventive maintenance program to address recurring causes before they keep happening.

After-hours Support is not a replacement for your safety, compliance, or operations leadership. It is structured support for driver-initiated issues outside office hours, following your protocols, so the right decisions get made consistently even when your core team is offline.

Call us
Call us
faq

Frequently asked questions

What is After-hours Support?

After-hours Support is a dedicated program for truck fleets that provides professional triage, decision support, and coordination when issues arise at night, early mornings, or on weekends. Instead of drivers and managers handling everything alone after hours, our team answers calls, assesses the situation, and helps decide the safest and most cost-effective next step.

Who is After-hours Support designed for?

Trucking companies, private fleets, and carriers that operate 5 or more trucks, run outside normal business hours, and do not maintain a full overnight dispatch operation of their own.

Is this a replacement for roadside assistance?

No. After-hours Support handles call intake, triage, and coordination. When immediate action is needed, we trigger roadside dispatch. Many fleets use both together so the call answering, decision-making, and dispatch all happen through one coordinated team.

Does coverage have to be 24/7?

No. We tailor coverage to what your fleet actually needs. Some plans cover full 24/7. Others cover specific windows like 4pm to 8am Central, weekends only, or holidays. We agree on the scope up front based on your operation.

Can you replace our internal safety or compliance team?

No. After-hours Support does not replace internal safety, compliance, or operations leadership. We provide structured support for driver-initiated issues following your protocols and escalation rules, so critical decisions are made consistently even when your core team is offline.

Ready to give your drivers real after-hours backup?

Talk to our team. We will review your operating hours, your internal coverage, and where the gaps are,
then build the right scope of after-hours support around it.

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Contact us
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Assistance Anywhere in the U.S.
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