Continuous Care

After-hours Support for Truck Fleets

When trucks are running at night and on weekends, but your internal team is not, problems do not wait for business hours. Our After-hours Support program gives drivers a professional point of contact and your fleet a structured way to handle night and weekend incidents - without burning out dispatch or maintenance staff.

Through our nationwide truck repair network of 2,000+ vetted partner shops in 48 states, we combine after-hours triage, decision support and coordination so drivers are not left to figure things out alone at 2 A.M.

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Operational Fit

Who After-hours Support Is For

After-hours Support is built for trucking companies, private fleets and carriers that:

Operate 5 or more trucks across multiple regions or states
Have trucks running nights, early mornings and weekends
Do not maintain a full internal 24/7 dispatch or maintenance team
Want consistent, professional decisions made when issues arise after hours

It is not a retail “roadside hotline.” It is a structured program for fleets that need reliable coverage when their own office is closed.

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Eligibility Check

Is After-hours Support Right for Your Fleet?

After-hours Support is usually a fit when:

Trucks are running outside normal office hours
Managers are getting calls on personal phones at night
Drivers are making critical safety and cost decisions alone
Breakdowns and urgent issues are being handled inconsistently

If your fleet needs structured, professional after-hours coverage - without building a full 24/7 internal team - our After-hours Support program gives you a clear, repeatable way to handle night and weekend incidents.

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You come first.

Response Flow

What We Actually Do After-Hours

When drivers call after hours with a problem, we:

Answer driver calls about breakdowns, warning lights and urgent issues
Gather key information – location, symptoms, asset details, safety situation
Coordinate with your fleet contacts according to your rules (who to notify, when, and how)
Triage the situation – is it safe to continue, should the driver park, or must the truck be shut down immediately?
Document incidents so your team has a clear record to review and act on during business hours
Decide on next steps –

- Dispatch 24/7 roadside assistance when the truck is disabled or unsafe
- Plan a shop visit for the next available window when it is safe to wait

The goal is to make calm, informed decisions in the moment,
protect drivers and cargo, and avoid unnecessary risk or expense.

Outside Scope

What After-hours Support Is Not

To keep expectations clear, Afterhours Support is not:

A replacement for your internal safety or compliance policies
A full network operations center monitoring every asset in real time
A mechanical warranty or insurance product
A generic call center that simply passes messages

We focus specifically on driver-initiated after-hours issues and the decisions and coordination required to handle them correctly.

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Integrated Solutions

How After-hours Support Connects to Our Other Services

After-hours Support is designed to sit on top of the services your fleet already relies on:

When a truck is stuck or unsafe, our afterhours team triggers your 24/7 truck and trailer roadside assistance solution.
When a repair is needed, we help route the unit into our truck repairs and diagnostics network so the issue is properly diagnosed and fixed.
Patterns in after-hours incidents can inform your preventive maintenance strategy, helping you address recurring issues before they become repeated emergencies.
If the problem involves tires, brakes or suspension, we can leverage our truck parts and tire services network to support the repair.

The goal is simple:

Instead of treating night and weekend problems as one-off crises, After-hours Support ties them into a single, coordinated process.

Program Setup

How the After-hours Program Works for Your Fleet

When you enroll in the After-hours Support program, we:

Agree on protocols – which events should drivers call us for, who in your organization should be notified, and what rules we follow when making decisions
Set up contact paths – dedicated numbers and instructions for drivers and internal staff
Align on service scope – use of roadside assistance, preferred shops, and any fleet-specific requirements

From there, your drivers know exactly who to call after hours, and your team knows that incidents will be handled according to agreed procedures - not improvised in the dark.
For a detailed breakdown of what that looks like in practice, see our after-hours support guide for truck fleets.

After-hours Support Guide For Truck Fleets

Keep Your Fleet Ahead of the Next Breakdown

Q: Who is your After-hours Support program designed for?

The program is designed for trucking companies, private fleets, and carriers operating 5 or more trucks across multiple regions or states, with trucks running nights, early mornings and weekends.

Q: How does After-hours Support work with roadside assistance and repairs?

After-hours Support integrates with 24/7 truck and trailer roadside assistance, truck repairs and diagnostics, and preventive maintenance services to provide coordinated support.

Preventive maintenance will not eliminate every issue, but it will dramatically reduce avoidable failures and emergency events. If your fleet needs a structured, nationwide approach to truck preventive maintenance - backed by vetted shops, clear programs and one point of coordination - we can help you build and run a plan that keeps trucks working, not waiting.

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faq

Frequently asked questions

What is After-hours Support for truck fleets?

After-hours Support is a dedicated program for truck fleets that provides professional triage, decision support, and coordination when issues arise at night, early mornings or on weekends. Instead of drivers and managers handling everything alone after hours, our team answers calls, assesses the situation, and helps decide the safest and most cost-effective next step.

Who is your After-hours Support program designed for?

Our After-hours Support is designed for trucking companies, private fleets, and carriers that operate 5 or more trucks, run outside normal business hours, and do not maintain full internal 24/7 coverage. It is built for fleets that need structured, reliable after-hours response, not for one-off retail calls.

What do you actually do when a driver calls after-hours?

When a driver calls after-hours, we gather key information about the truck, location, symptoms, and safety conditions. We then triage the situation, determine whether it is safe to continue, park, or shut down, decide when to dispatch roadside assistance or plan a shop visit, coordinate with your designated contacts, and document the incident for your team to review during business hours.

How does After-hours Support work with roadside assistance and repairs?

After-hours Support sits on top of your roadside and repair programs. When a situation requires immediate action, we trigger your 24/7 truck and trailer roadside assistance solution. If a shop visit is needed, we route the unit into our truck repairs and diagnostics network. Repeated after-hours events can inform your preventive maintenance and parts strategy to reduce similar incidents in the future.

Is After-hours Support a replacement for our internal safety or compliance team?

No. After-hours Support does not replace your internal safety, compliance or operations leadership. Instead, it provides structured support for driver-initiated issues outside office hours, following your protocols and escalation rules, so critical decisions are made consistently even when your core team is offline.